Frequently Asked Questions
.

General Shipping Information
Are Products packaged discreetly?
What name shows on my credit card statement?
When To Expect your Order
U.S. / Canada / International  / Check Orders
I have an APO or FPO address, is that a problem?
I Have Special Shipping Needs
 Shipping cost?   Domestic  / International
I placed my order & did not get Email confirmation?
Im not in the U.S. what about video formats?
I don't want the videos delivered to my address. Alternatives
What Countries will you, wont you ship to?
 What if I get a defective item?
I changed my mind, can I change my order?
I think I should have my order by now, what do I do?
I changed my mind, can I cancel my order?
Security & Credit Card Transactions
Print a snail mail order form: US & Canada
Credit Card Refund Policy
 Print a snail mail order form: International
Can I get the email address of one of the guys?
I want to be in a video, what do I do?


 
 
 

Credit Card Refund Policy:

RJ offers refunds or exchanges for defective DVD/VHS only. 
If you do get a bad tape please E-mail RJ. 
Tapes are spot checked, but not all can be watched.  If you get a defective tape, all you have to do is send it back within 10 days. I will send you out another copy & cover your postage for the return of the video and also cover the postage to send out the new tape. 
TOP


When to Expect your Order: U.S.

Credit Card orders are shipped within 5  business days from the time they are received. We use  a combination of Priority Mail and private shipping services. 
Allow 1 week for U.S. orders to arrive after you recieve your ship notification before you consider it lost   E-mail  if its been over a week.
Overnight delivery is available if you need it, but keep in mind we still allow 5 working days to get it on its way. You are speeding up the shipping time by choosing express shipping, not the processing time. We will make every effort to get it on its way asap.
Check orders are held for 10 days after getting it before shipment.
 
TOP


When to Expect your Order: Canada

Credit Card orders are shipped within 5 business days from the time they are received. RJ uses air mail or first class mail to Canada.  Please allow up to 14 days for order arrival due to customs. RJ has found Canada to occasionally be quick at getting something through customs, but generally customs will slow your delivery by about 5 days. RJ does not offer overnight service to Canada.  E-mail  if its been over 14 days...and postal hell got you!
Check orders are held for 10 days after receipt before shipment.

Click here for additional information on Canadian orders & customs
TOP


When to Expect your Order: International:

Due to the high number of international  fraudulent credit card transactions. 
                                       We are ONLY accepting international orders 
                                          paid with an international Money Order. 
                          If you did not read this information & have placed an order via credit card, your order will be
                          canceled, the charges refunded and you will be notified by email that we have voided your
                          order. 

                          For those of you that are honest folks, I know this is a pain in the ass but the % of credit card
                          transactions from outside the US & Canada that turn out to be fraudulent are extreme. 
                          For information on how to place your mail order Click Here 

                          We will accept a credit card transaction from those customers we have done business with in
                          the past and have had no issues with as well as those that have been OK'd by our Shipper.
TOP


When to Expect your Order: Check / Mail In:

Check Orders are held for 10 days after receiving the check.  Once your check has cleared the bank - your order will be processed.
If you Mailed In your order and included a cashiers check or money order - your order will be processed the next business day. 
Processed = your order is forwarded to the Shipping Department. Once they will get your order out within 5 business days.
TOP

 
Security & Credit Card Transactions over the net:

SAFE! 
We use Clear Card to process all transactions. Please see thier Policies, Information and Legal info.
 
TOP


Shipping Cost US & Canada:
15% of your order
TOP


Printing An Order form: 
Just use the shopping cart as you would if using a credit card, when you get to the payment options page, fill in your Info and then  Print an order form. Include your payment and mail them. 

Click Here for the Mailing Address
TOP

 
I think I should have my order by now:
E-Mail RJ if your order has not arrived within the delivery time appropriate to your order domestic/international. Please include your name & order confirmation number. RJ will get back to you within 72 hours (usually sooner).
TOP


What name shows on my credit card statement:
Your Credit Card statement will Show "ClearCard" as the billing company.
TOP


I changed my mind, can I change my order:
If you E-MailBEFORE your order is shipped, chances are excellent we can add to, delete or change an item on your order. But once shipped ,
you own it.
TOP


Can I get the email address of one of the guys:
Sorry, RJ does not give out the email address of any of the guys for privacy reasons. Feel free to email them using thier name plus @ramjetvideo.com and I'll fwd the email to them.
TOP

 
I changed my mind, can I cancel my order:
If you E-Mail  BEfORE we ship your order, chances are excellent it can be canceled. Once shipped, you own it.
TOP

 
What if I get a defective tape/disc:
Items are spot checked, but it is impossible to watch each video. If you get a defective tape/disc, just Email us.  E-mail  Please include your Name, and mailing address, and the tape number that was defective.
TOP

I placed my order & did not get Email confirmation?
Chances are you did a typo on your email address. 
Or.
If you are an AOL user you may have internet mail blocked so you wont get so much spam, go to keyword: parental controls
Click: set parental controls 
Click: Email controls
Click in the option that suits you best, if you chose the 4th or 5th option make sure you drop ramjetvids.com into the "add address" window, then click the add button, then the save button.
This way you can still filter mail, and get the mail you need to get.
TOP



 
 
 

 TOP
RamJet Video

Frequently Asked Questions
.

General Shipping Information
Are Products packaged discreetly?
What name shows on my credit card statement?
When To Expect your Order
U.S. / Canada / International  / Check Orders
I have an APO or FPO address, is that a problem?
I Have Special Shipping Needs
 Shipping cost?   Domestic  / International
I placed my order & did not get Email confirmation?
Im not in the U.S. what about video formats?
I don't want the videos delivered to my address. Alternatives
What Countries will you, wont you ship to?
 What if I get a defective item?
I changed my mind, can I change my order?
I think I should have my order by now, what do I do?
I changed my mind, can I cancel my order?
Security & Credit Card Transactions
Print a snail mail order form: US & Canada
Credit Card Refund Policy
 Print a snail mail order form: International
Can I get the email address of one of the guys?
I want to be in a video, what do I do?


 
 
 

Credit Card Refund Policy:

RJ offers refunds or exchanges for defective DVD/VHS only. 
If you do get a bad tape please E-mail RJ. 
Tapes are spot checked, but not all can be watched.  If you get a defective tape, all you have to do is send it back within 10 days. I will send you out another copy & cover your postage for the return of the video and also cover the postage to send out the new tape. 
TOP


When to Expect your Order: U.S.

Credit Card orders are shipped within 5  business days from the time they are received. We use  a combination of Priority Mail and private shipping services. 
Allow 1 week for U.S. orders to arrive after you recieve your ship notification before you consider it lost   E-mail  if its been over a week.
Overnight delivery is available if you need it, but keep in mind we still allow 5 working days to get it on its way. You are speeding up the shipping time by choosing express shipping, not the processing time. We will make every effort to get it on its way asap.
Check orders are held for 10 days after getting it before shipment.
 
TOP


When to Expect your Order: Canada

Credit Card orders are shipped within 5 business days from the time they are received. RJ uses air mail or first class mail to Canada.  Please allow up to 14 days for order arrival due to customs. RJ has found Canada to occasionally be quick at getting something through customs, but generally customs will slow your delivery by about 5 days. RJ does not offer overnight service to Canada.  E-mail  if its been over 14 days...and postal hell got you!
Check orders are held for 10 days after receipt before shipment.

Click here for additional information on Canadian orders & customs
TOP


When to Expect your Order: International:

Due to the high number of international  fraudulent credit card transactions. 
                                       We are ONLY accepting international orders 
                                          paid with an international Money Order. 
                          If you did not read this information & have placed an order via credit card, your order will be
                          canceled, the charges refunded and you will be notified by email that we have voided your
                          order. 

                          For those of you that are honest folks, I know this is a pain in the ass but the % of credit card
                          transactions from outside the US & Canada that turn out to be fraudulent are extreme. 
                          For information on how to place your mail order Click Here 

                          We will accept a credit card transaction from those customers we have done business with in
                          the past and have had no issues with as well as those that have been OK'd by our Shipper.
TOP


When to Expect your Order: Check / Mail In:

Check Orders are held for 10 days after receiving the check.  Once your check has cleared the bank - your order will be processed.
If you Mailed In your order and included a cashiers check or money order - your order will be processed the next business day. 
Processed = your order is forwarded to the Shipping Department. Once they will get your order out within 5 business days.
TOP

 
Security & Credit Card Transactions over the net:

SAFE! 
We use Clear Card to process all transactions. Please see thier Policies, Information and Legal info.
 
TOP


Shipping Cost US & Canada:
15% of your order
TOP


Printing An Order form: 
Just use the shopping cart as you would if using a credit card, when you get to the payment options page, fill in your Info and then  Print an order form. Include your payment and mail them. 

Click Here for the Mailing Address
TOP

 
I think I should have my order by now:
E-Mail RJ if your order has not arrived within the delivery time appropriate to your order domestic/international. Please include your name & order confirmation number. RJ will get back to you within 72 hours (usually sooner).
TOP


What name shows on my credit card statement:
Your Credit Card statement will Show "ClearCard" as the billing company.
TOP


I changed my mind, can I change my order:
If you E-MailBEFORE your order is shipped, chances are excellent we can add to, delete or change an item on your order. But once shipped ,
you own it.
TOP


Can I get the email address of one of the guys:
Sorry, RJ does not give out the email address of any of the guys for privacy reasons. Feel free to email them using thier name plus @ramjetvideo.com and I'll fwd the email to them.
TOP

 
I changed my mind, can I cancel my order:
If you E-Mail  BEfORE we ship your order, chances are excellent it can be canceled. Once shipped, you own it.
TOP

 
What if I get a defective tape/disc:
Items are spot checked, but it is impossible to watch each video. If you get a defective tape/disc, just Email us.  E-mail  Please include your Name, and mailing address, and the tape number that was defective.
TOP

I placed my order & did not get Email confirmation?
Chances are you did a typo on your email address. 
Or.
If you are an AOL user you may have internet mail blocked so you wont get so much spam, go to keyword: parental controls
Click: set parental controls 
Click: Email controls
Click in the option that suits you best, if you chose the 4th or 5th option make sure you drop ramjetvids.com into the "add address" window, then click the add button, then the save button.
This way you can still filter mail, and get the mail you need to get.
TOP



 
 
 

 TOP